Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from knotengaged.com (the "Site").

PERSONAL INFORMATION WE COLLECT

Device Information

When you visit the Site, we automatically collect certain information about your device, including:

  • Information about your web browser
  • IP address
  • Time zone
  • Cookies installed on your device
  • Individual web pages or products viewed
  • Referring websites or search terms
  • Site interaction information

We collect Device Information using:

  • Cookies: Data files placed on your device with anonymous unique identifiers
  • Log files: Track Site actions and collect IP address, browser type, ISP, referring/exit pages, timestamps
  • Web beacons, tags, pixels: Electronic files recording Site browsing information

Order & Custom Artwork Information

When you place an order or commission custom artwork, we collect:

  • Name
  • Billing address
  • Shipping address
  • Payment information
  • Email address
  • Phone number
  • Photos submitted for custom portraits
  • Design preferences and customization requests
  • Communication regarding artwork revisions
  • Order specifications and requirements

HOW WE USE YOUR PERSONAL INFORMATION

Order Information Usage

We use Order Information to:

  • Fulfill orders (payment processing, shipping, confirmations)
  • Create custom couple portraits
  • Communicate about artwork proofs and revisions
  • Process design requirements
  • Screen for fraud risk
  • Provide customer support
  • Send order updates
  • Share promotional offers (with consent)

Device Information Usage

We use Device Information to:

  • Screen for fraud risk
  • Improve site performance
  • Optimize user experience
  • Analyze customer behavior
  • Assess marketing effectiveness
  • Enhance custom portrait creation process

SHARING YOUR PERSONAL INFORMATION

We share information with trusted third parties:

  • Shopify (e-commerce platform)
  • Payment processors
  • Shipping carriers
  • Cloud storage providers
  • Email service providers
  • Analytics services

For analytics, we use:

  • Google Analytics
  • Shopify Analytics
  • Marketing platforms

You can opt out of Google Analytics at: https://tools.google.com/dlpage/gaoptout

BEHAVIORAL ADVERTISING

We may use your information for targeted advertising. Opt out via:

Or visit: http://optout.aboutads.info/

DO NOT TRACK

We do not alter data collection when receiving Do Not Track browser signals.

YOUR RIGHTS

European Residents

You may:

  • Access your personal information
  • Request corrections
  • Request deletion
  • Contact us to exercise these rights

Note: Data may be transferred outside Europe, including to Canada and United States.

California Residents

You have the right to:

  • Opt out of personal information sales
  • Request data access
  • Request data deletion
  • Exercise rights without discrimination

Email support@knotengaged.comfor requests.

ARTWORK & PHOTO PRIVACY

For custom portraits, we:

  • Securely store submitted photos
  • Use photos solely for artwork creation
  • Never share personal photos
  • Delete source photos upon request
  • May retain final artwork for portfolio (with permission)
  • Protect custom design specifications

DATA RETENTION

We retain Order Information and artwork files unless deletion is requested. Source photos are deleted after order completion upon request.

MINORS

The Site is not intended for individuals under 18 years old.

CHANGES

This policy may be updated to reflect:

  • Practice changes
  • Operational updates
  • Legal requirements
  • Regulatory compliance

CONTACT US

For questions or concerns:

  • Email: support@knotengaged.com
  • Web: knotengaged.com/contact
  • Address: 1775 N Pebblecreek Parkway , Goodyear, AZ 85395

Last Updated: December 2024