Refund & Store Policies

Custom Couple Portraits & Products

Returns & Refunds

Due to the personalized nature of our custom couple portraits and related products at Knot Engaged, we cannot offer traditional returns. Each piece of artwork is uniquely created for you based on your submitted photos and specifications.

Customer Satisfaction

Your satisfaction is our top priority. If you're unhappy with your final artwork, please contact us immediately. We will work with you to ensure you're delighted with your custom portrait.

Product Issues

• Wrong Product: If you receive an incorrect product or size, we'll replace it immediately
• Shipping Damage: Products damaged during transit will be replaced at no cost
• Print Quality: Any quality issues will be addressed promptly Please report any issues within 48 hours of receiving your order.

Order Changes & Cancellations

• Changes/cancellations allowed within 30 minutes of order placement
• After 30 minutes, changes/cancellations at our discretion
• Artists begin work promptly after order placement

Photo Requirements

• High-quality photos must be submitted following our guidelines
• Low-quality photos will result in lower quality artwork
• We cannot create artwork from poor quality images
• Sample artwork shown uses high-resolution photos

Artwork Modifications

We Can:

• Adjust basic elements like colors and backgrounds
• Make minor adjustments to lighting and contrast
• Remove simple background elements
• Adjust basic positioning

We Cannot:

• Create poses not shown in original photos
• Dramatically alter facial expressions
• Combine multiple photos into one portrait
• Add people not present in original photos

Digital Proofs & Revisions

• Initial proof provided within specified timeframe
• One round of minor revisions included
• Additional revisions may incur extra charges
• Final approval required before printing

Sales & Promotions

Promo Codes

• One promo code per order
• Cannot be combined with other offers
• Non-transferable
• May have minimum purchase requirements
• Subject to change without notice
• Must be applied at checkout
• No retroactive discounts honored

Shipping

• Shipping charges calculated after discounts
• Multiple shipping options available
• Delivery times vary by location
• Tracking provided for all orders

Pricing & Availability

• All prices in USD unless specified
• Prices subject to change
• Limited edition items while supplies last
• Special offers may have time restrictions

Special Orders

Rush Orders

• Available for select products
• Additional fee applies
• Subject to artist availability
• Must be requested at time of order

Customer Support

For any questions or concerns:

• Email: support@knotengaged.com
• Response time: 24-48 hours
• Business hours: Monday-Friday, 9am-5pm EST

Additional Policies

Copyright & Usage

• All artwork remains intellectual property of Knot Engaged
• Personal use license granted upon purchase
• Commercial usage rights not included
• Reproduction rights not transferred

Privacy & Data

• Customer photos securely stored
• Used only for ordered artwork
• Deleted upon request after completion
• Portfolio usage only with permission

Force Majeure

We reserve the right to cancel or delay orders due to:

• Natural disasters
• Unexpected events
• System failures
• Other circumstances beyond our control

Policy Updates

• Terms subject to change without notice
• Current version always available online
• Major changes will be communicated via email

Last Updated: December 2024